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Best Price Guarantee Terms & Conditions

Hotel El Moro will make available the best guest room \ price for the hotel (the "Best Price Guarantee"). " Hotel El Moro Website" are the websites owned or operated by or on behalf of Hotel El Moro bearing the logo and branding of Hotel El Moro.

In the unlikely event that a lower price at Hotel El Moro is made available on a non-Hotel El Moro website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), Hotel El Moro will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

  • For a claim to be eligible under the Best Price Guarantee:
    • The claim must be submitted prior to, or within 24 hours after, making a reservation through a Hotel El Moro Website, and at least 24 hours before the standard check-in time at Hotel El Moro.
    • The claim must include:
      • Booking Confirmation Number
      • Full Name on the reservation
      • Lower rate found (with currency)
      • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
      • Url of the website where the lower price was found
      • Reservation date
      • Stay dates
    • A claim may be rejected by Hotel El Moro if it is incomplete or concerns a non-Hotel El Moro website.

    PLEASE NOTE: You don\'t need to make a booking on the competitor website, just email the complete details of your claim to reservations@directwithhotels.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for Hotel El Moro, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
    • Hotel El Moro will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same Hotel El Moro.
    • Hotel El Moro will convert any Competing Price offered in a different currency than the price made available through the Hotel El Moro Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
    • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
    • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by Hotel El Moro when honoring a lower price.
    • Hotel El Moro may deny claims where the difference between the Competing Price and the price on the Hotel El Moro Website is less than one percent.
  • The Best Price Guarantee does not apply to:
    • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
    • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
    • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
    • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
  • The Best Price Guarantee does not apply to existing reservations that are not booked through a Hotel El Moro Website, and Hotel El Moro is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-Hotel El Moro website).
  • If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by Hotel El Moro and must make a reservation in the manner communicated by Hotel El Moro within 24 hours from receipt of the communication or local check-in time at Hotel El Moro Hotel. Failure to make a reservation in the required time period will invalidate the claim.
  • The Best Price Guarantee will be suspended during times where the Hotel El Moro Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond Hotel El Moro\'s reasonable control.
  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
  • Hotel El Moro has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Hotel El Moro reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
  • Hotel El Moro may at any time and without notice terminate or restrict a person\'s ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion Hotel El Moro determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at Hotel El Moro Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Hotel El Moro.
  • Void where prohibited by law. Hotel El Moro reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

Hotel El Moro

Your Home Away From Home

Taking its name from a purple (morado) specie of crustacean that can be found in the area, Hotel El Moro promises a distinct hospitality and affordable comfort in the beautiful Riviera Maya, Puerto Morelos, Mexico. This thatched-roof and laid-back accommodation in Puerto Morelos offers personalized service, landscaped views, and very cozy lodgings.

Our rooms are newly constructed and maintained with the highest level of care and cleanliness. We also offer essential facilities and services that would make every stay more satisfying. As for sightseeing, it would only take 2 minutes to reach the beach and lighthouse. Lastly, Hotel El Moro is just 30 minutes from Cancun and Playa Del Carmen.

Paradise For Less

Hotel El Moro presents travelers with 18 charming rooms and suites that are divided in 4 types—Master Suite, Junior Suite, Single Deluxe, and Single Standard. Each one is handsomely dressed in modern decor and furniture, plus boasting a calming ambience which is perfect for some good ole’ rest and relaxation. Each guestroom is well-ventilated and equipped with comfy mattresses, clean sheets, TV, dining area, kitchen, cookware, and a private bathroom.

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All The Essentials

Despite the seemingly humble facade, Hotel El Moro does not fail to impress guests and visitors with its array of facilities that will surely make your stay extra special. Our hotel features a restaurant, outdoor pool, rooftop terrace, beach club, library, and garden. In addition, we also offer Wi-Fi Internet connection, safety deposit box, airport pick-ups, front desk, complimentary parking, daily housekeeping, cribs/infant beds, and free toiletries. All these are maintained by a reliable and friendly staff.

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Everything Within Reach

Whether in town for business or leisure, all our guests will never have a difficult time reaching points of interests and tourist attractions in Puerto Morelos, Mexico. Our accommodation enjoys a setting in the gorgeous Riviera Maya where luxurious resorts, fancy restaurants, and pristine beaches are located. Other must-visit places not far from Hotel El Moro include Puerto Morelos Town Square, Artisans Market, Crococun Zoo, El Manglar Golf Course, and El Rey Polo Country Club.

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Rewards & Promotions

Make your vacation more enjoyable and rewarding by taking full advantage of Hotel El Moro’s latest collection of promos, deals, and packages. From room discounts and freebies to tours and activities, you can be sure that there’s something here that will suit your budget and needs. These special offers and deals are exclusively available on the hotel’s website. Lastly, our reliable reservation system is being powered by DirectWithHotels and is guaranteed easy, safe, and secured.

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